Old South Smokehouse
Front of House Manager
Port Deposit, Maryland•Full-time
About the Job
Key Responsibilities:
- Staff Leadership: Hiring, training, scheduling, motivating, and managing FOH teams (servers, hosts, bartenders).
- Customer Experience: Greeting guests, managing reservations, seating, resolving issues quickly, and ensuring overall satisfaction.
- Operational Oversight: Supervising daily service, ensuring communication between FOH and BOH, ordering supplies, and maintaining dining area hygiene.
- Financial & Administrative Tasks: Monitoring profitability, managing cash registers, and handling administrative duties.
- Safety & Standards: Enforcing health, safety, and hygiene regulations.
- Event Coordination: Organizing special events, seating, and ensuring smooth operations for large parties.
Essential Skills:
- Leadership & Team Management.
- Problem-Solving & Crisis Management.
- Excellent Communication.
- Strong Hospitality & Customer Service.
- Attention to Detail.
- Adaptability & Planning.
- Hire, train, discipline, and sometimes fire employees.
- Order beverages, equipment, and supplies.
- Inspect supplies, equipment, and work areas.
- Ensure that employees comply with health and food safety standards.
- Address complaints regarding food quality or service.
- Schedule staff hours and assign duties.
- Establish standards for personnel performance and customer service.